Hasznos linkek:

2012. március 2., péntek

Allas.ma: IT helpdesk Lead Agent

Allas.ma
IT helpdesk Lead Agent
Mar 2nd 2012, 02:00

-Processing incoming support calls, creating the corresponding tickets and documenting any support activities
- Analysing, classifying and eliminating any software and hardware failure in the IT environment
- Reaching decisions regarding the escalation of incidents to other internal departments (second level support), field service technicians or external partners as well as tracking troubleshooting
- Supporting installations, data backups and on-site technicians via remote access
- Substituting the team leader during absence
- Supporting the development of improvements in the software and hardware used as well as the existing Help Desk processes
- Developing new technologies, procedures and processes for bug fixing and document-ing them in our knowledge database

- Good IT knowledge
- An excellent command of the GERMAN AND ENGLISH language
- Willingness to work early and late shifts also on Sundays and bank holidays
- Good comprehension and willingness to learn about new IT solutions
- Team spirit, fairness, respect for others

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