Our client is a US-based, leading provider of customer software development, integration and maintenance services. We are looking for a team leader for their customer service department with great possibilities.
- First point of contact for technical escalation
- Solve IT telephony problems/ IT infrastucture for internal customers
- Take ownership of major incidents
- Review random tickets against the ticket quality audit parameters and provide feedback
- Facilitate Technical refrecher workshops
- 2+ years of experience in IT Service Desk operation
- Fluent English AND German knowledge
- Good computer knowledge with desktop support helpdesk experience or other experience in IT support
- Good knowledge of Windows operating systems
- Willing to work in 7x24 environment
Good to have:
- Familiarity of ITIL and six sigma implementation on IT helpdesk project