Our multinational client is a prestigious telecommunication company with worldwide presence, for which we are looking for 1st Line Customer Helpdesk specialists in 7 x 24 shifts to their Budapest-based business services center.
- Responding to inbound telephone calls from customers and recording all actions taken to effect resolution of customer problems.
- Contacting customers directly, providing notification of error conditions, and updating on existing problem conditions.
- Conducting first level analysis and contacting other technical departments if it is necessary.
- Good level of English and one of the listed languages are mandatory: Czech, Slovak
- Helpdesk experience and/or networking knowledge are preferred
- Ability to work in 7/24 shifts