Would you like to take part in the challenges of a growing organisationo We are looking for Customer Service Manager - Dutch speaking into the European Business Service Centre of our multinational company. The Customer Service Centre (CSC) performs marketing, sales, service and order to cash processes across different businesses and geographies, ensuring a positive experience for the customer.
- Manage a team of 8 Customer Service Team Leaders in the end state organisation (line managers)
- Lead, motivate and develop team competencies and BSC capabilities
- Hire, train, and manage team performance, create and implement objectives and development plans for direct reports
- Develop and maintain internal and external relationships regarding specific business issues
- Analyse performance reports on a daily, weekly and monthly basis, interpret data to identify trends and implement operational improvement initiatives
- Support the Director, Customer Service
- Educated to Degree standard or equivalent
- Fluent, active English and Dutch knowledge (written and verbal)
- 3 - 5 years experience working in a BSC environment
- French language knowledge is an advantage
- High Level of IT proficiency in Microsoft packages
- Excellent written/oral communication skills and ability to build effective working relationships
- Strong people & performance management skills
- Strong time management and organisation skills
- Able to meet tight deadlines for both internal and external customers