We are looking for Support Engineer to join our Technical Support team.
Core Responsibilities
The Technical Support Engineer (BI analyst/Cloud Connect component) is responsible for providing high-quality technical support for the cloud based software across the World. This person will also work on other programming and documentation projects as required. For entry-level applicants we are willing to train the right candidate. Technical Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and nontechnical end users while also supporting a wide range of technologies. Technical Support Engineers may be required to be on-call on a rotating basis throughout the year.
REQUIREMENTS
Required
- Logical and analytical thinking, communication skills
- Experience with OLAP and BI modeling techniques
- General knowledge of SQL
- Ability to work in Unix environment
- Strong working knowledge of the English language (written and spoken)
- Some experience with scripting languages (e.g. Perl, Python, Ruby) and Java
- Experience with data processing (working with relational databases, flat data files, etc.)
- Business intelligence/analytics/data warehousing experience is a big plus
- Practical experience with working in Unix/Linux environments
- Daily platform, application performance monitoring, performance trending
- Weekly reporting to R&D, Operations and Product Management teams
- Willing to participate on 24x7 on-call support, weekend release support
- Occasional travel is required
OTHER INFORMATION
Benefits:
Location
- Prague or Brno, Czech Republic
If you want to apply for this job, please, send us your curriculum vitae in English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.cz/it/
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