Manage a portfolio of customers within the country. Strengthen relationship with key accounts where applicable. Proactive information/support to customers about Order to Cash (OTC) process. Handling of customer questions Administrative interface with Customer and Commercial. Ensure Customer and Sales Team Satisfaction, measured via KPI's. Validation of orders received from customers to facilitate smooth operations process and optimize profitability. Actively communicates availability dates to the customers and commercial team. Discuss with Commercial Team priorities on deliveries for their customers. Define the priorities on deliveries to be passed to Operations team on needed frequency. Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints. Follow up of Returns / Transfers Process. Build up a close relationship with the customers by regularly calling and visiting them with an objective (i.e. survey of service satisfaction, communication, etc).
Végzettség: Bachelor degree.
Szakmai tapasztalat: 2/4 years experience in services linked with Commercial /Administration/ Logistics / Customer Service or Operations.
Informatika:
Egyéb követelmény: Slovakian language and English mandatory. Customer focus, good communication, results oriented, high sense of responsibility, ownership, proactive, problem solver, able to manage priorities. MS office, SAP knowledge (desired).
Czech/Polish language skills are advantage.
Logisztika/Értékesítés területre
Megjegyzés:
Munka jellege: Szellemi