For our prestigious multinational partner at Budapest we are currently seeking candidates for the position:
Customer Service Engineer
Job purpose:
•Customer Service Engineers (CSEs) are responsible for the successful installation/ training and maintenance/support of Harris software and hardware to clients at their site or through remote means. A secondary responsibility is responding to support communications (telephone calls, email requests, etc.) from clients, including triaging and troubleshooting customer issues through to resolution.
Key accountabilities:
•Successfully complete the configuration, installation and implementation of Harris software and hardware at client sites
•Report issues in a timely manner to appropriate Engineering staff through portal or other communication means as requested
•Conduct upfront site planning, functional gap analysis and workflow design
•Responsible for post install documentation and handoff to support
•Undertake global on-site client visits to assist in their use of Harris products
•Successfully deliver onsite and remote training
•Collaborate in the design and development of new training courses, installation and implementation procedures, incorporating lessons learned from prior installs
•Stay current on new releases of applicable Harris software and hardware
•Up to 80% travel required
•Perform other duties as management may reasonably require
Skills/Knowledge:
•Strong interpersonal and client-facing communication skills
•Strong presentation/training skills
•Excellent analytical and problem-solving skills
•Ability to listen to customer needs and develop solutions using software functionality and business processes
•Ability to work accurately under pressure while remaining attentive to detail with a professional demeanor
•Ability to work in a team
•Ability to work with minimal supervision
•Excellent understanding of Windows environment
•Good working knowledge of Active directory, TCP/IP, Windows Security, Windows Clustering technologies
•NLB, MSCS
•Ability to administer SQL 2008
•Very good command of English, others languages are a plus
Education/Training/Qualifications:
•High School Diploma required
•Associate sor Bachelors degree desirable
•2-5 years related work experience
•MS Certifications: MCRS, MCITP desired
If you are interested in the position please send your application
(CV both in Hungarian and English) to krisztina.bencsik@pannonwork.hu