Our partner is specialized in excavators. Their main products are hydraulic excavators, crawler cranes, wheeled loaders, rigid dump trucks, crawler carriers and crawler mounted aerial working platforms.
- Giving high satisfaction to dealers and customers through technical and field support, also judgement and settlement for the warranty claims
- Providing helpdesk function for dealers handling technical correspondence, supporting or assistance
- Giving field support to dealers
- Giving instructions on new products
- Troubleshooting and corresponding on technical questions or inquiries from dealers and Sales dept.
- Coordinate modifications
- Judgment, registration, analysis and settlement of the warranty claims from the dealers in different territories
- Leading the negotiation between the dealer and the manufacturer
- Giving sales/technical training for current/new models to dealers, users and employees.
- Assistance and instruction of the E-service system at the dealer locations
- Technical information feed-back to factory for the future products improvement
- Preparation/Operation of machine demonstration.
- Bachelor degree in engineering
- Deep knowledge of Diesel/ Electric powers systems
- Fluent English knowledge
- Willingness to travel
- Excellent communication skills and sales attitude