For our multinational client who is providing office equipments we are looking for an experienced BUSINESS REPORTING ANALYST to join their team in their Budapest business support center.
- support the management/business with projects and initiatives to improve quality in the Call Centre, Service Centre and Field Services area
- ensure efficient data collection required to produce the reports in a timely manner
- provide assistance with implementing process improvement
- within this project, a major task is testing the system for Go Live, including relevant reporting schemes too
- setup and configure the reporting system based on the requirements received from change management team or PMs, business practice managers or EMEA management members
- Understanding in system architecture and IT concerns
- Experience in CRM, Service Delivery and BI functions
- Understanding and experience in reporting systems and office tools (Crystal Reports, SAP Business Objects, Siebel Analytics, Excel and other MS Office applications, etc.)
- Excellent English knowledge