On behalf of our multinational Client are one of Europe's leading providers of communications services, with over 21 million corporate and residential customers in the UK alone. They do this through their strategy of providing the best communications services and solutions for everybody in the UK and for corporate customers across Europe. We are currently looking for:
Desk Based Change Manager (Budapest)
The role holder supports key Commercial functions required for Commercial Change Manegement includes bid publication and the management of high volumens customer change request.
Responsibilities:
- To receive ang manage high volumes of customer service change requests directly from customers or from the company's sales or contract team
- Confirm when request is complete
- Qualify the change request and handle the request according to the request profile
- Interface with the customer, to gather the technical requirements and administrative details, the technical support teams, and the sales and bis teams
- Upon order acceptance by customer, proceed to the ordering of the service in accordance with the company product processes or Contract bespoke procedures
- Provide administration and / or reporting activities
Qualifications:
- College or University Degree (technician telecom, engineer)
- Relevant experience customer service management / delivery, reletionship management, project management/
- Fluency in English and German / French / Dutch language are mandatory
- Relevant experience in Desk Based selling, and delivering against a multi channel strategy.
- Professional approach to team and client relationships.
- Ability to handle high volumens of requests in time, to prior.
- Costumer solutions and to meet customer needs and address their business requirements.
- Track record of delivering against revenue targets.
- Good knowledge of Microsoft Office, especially Excel
Magán-munkaközvetítői ny. sz.: 29338/2000-0100
Munkaerő-kölcsönzői ny. sz.: 37961/2001-0100
If you are interested in this position please send your CV with the reference number (BUD-13-371) to Viktória Kmety the following e-mail address:
HuJobBudapest2@trenkwalder.com
Jelen hirdetésre való jelentkezéssel és pályázati anyagom elküldésével hozzájárulok a Trenkwalder Kft. rendelkezésére bocsátott önéletrajzomban szereplő adatok kezeléséhez, adatbázisba történő felvételéhez ill. megfelelő állásajánlat esetén - előzetes egyeztetés alapján - megbízójuknak való továbbításához. Tudomásul veszem, hogy az adatok adatbázisból való törlése vagy az adatok módosítása írásbeli kérésemre, a kérelem kézhezvételét követő 8 munkanapon belül történik. Az erre irányuló kérést az adatokat regisztráló irodának írásban kell eljuttatnom. Igazolom, hogy az általam megadott információk valósak.